Refund and Returns Policy
At ShoppersNX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Returns & Refunds
Products may be eligible for return or refund if:
- Received damaged
- Received defective
- Wrong item delivered
- Product significantly differs from description
Return requests must be made within 7 days of delivery.
Non-Returnable Items
The following products are generally not eligible for return:
- Used products
- Customized products
- Personal care items
- Gift cards
- Clearance or sale items
Return Process
To initiate a return:
- Contact our customer support team.
- Share your order details and issue.
- Provide photos if the product is damaged or defective.
- Wait for return approval.
Refund Processing
Once the returned product is received and inspected:
- Approved refunds will be processed within 5-10 business days.
- Refunds will be credited to the original payment method.
- Shipping charges may be non-refundable unless the error was from our side.
Order Cancellation
Orders can be cancelled before shipment.
Once the order has been shipped, cancellation requests may not be accepted.
Contact Us
For return, refund, or cancellation assistance, please contact our support team through the Contact Us page.
